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After Sales Service

Spare & Replacement Parts
- Delivery Time
- Cost of Parts
Service Personnel
Crucial in building strong customer loyalty
Almost always more profitable than the actual sale of the machinery or products.

After-sales services are all processes that come after the act of selling itself, such as contact via email, discounts for a second purchase, among others.

Client Satisfaction

It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals.

Commitment To Quality

It is the policy of Carmacks to develop, produce and deliver products and services which consistently conform to customer requirements, and to pursue the goal of 100% error-free performance through product, process and management quality development.

Quality Objectives

Quality Objectives
Quality objectives are goals for the value of products, services and processes. It is a basic quality management process to establish a set of quality objectives. Unlike a quality policy, that is set at the top level of an organization, quality objectives can be specific to a department, team, process or project.

Customer Delight

Customer delight is surprising a customer by exceeding his or her expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth